Frequently Asked Question
SHIPPING, DELIVERY & RETURNS
SHIPPING, DELIVERY AND RETURNS
We only ship within Malaysia. For international orders, please contact HQ at +60162959048
The only shipping option we offer is by Ninjavan Courier. Standard shipping rate is RM8 for West Malaysia and RM12 for East Malaysia.
All orders are fulfilled within 1-3 business days.
Once picked up from our HQ, Ninjavan commits to deliver your package in 1 to 3 business days within West Malaysia, depending on the distance. Shipments to East Malaysia arrive in 5 to 7 business days.
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at +60162959048. We will make every effort to ensure the correct delivery of your order.
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.
If your parcel was damaged during shipment, save the box and merchandise and notify us immediately at +60162959048. We take full responsibility for damaged/defective products.
Returns and/or refunds are only offered for brand new, unopened items that are incorrect, damaged or defective. If the product is unopened, we will happily exchange it. Items that have been opened may be denied a refund or exchange.
Only items that were purchased directly from jelitakl.com will be accepted. For all products that were purchased through one of our authorized sellers, please contact them directly for assistance.
If the product is unopened, we will happily exchange it for another JELITÅ.KL™ product of equal value.
Please contact our team at [email protected] in order to start the return process.
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items.